18 of may 5am a maintenance of our supplier will happen to complete the repair.
Posted May 05, 2026 - 09:35 CEST
Update
Our supplier’s engineer is en route to replace the faulty equipment. The current ETA is 15:30. The swap will cause a brief service interruption of up to 5 minutes, followed by a recovery period of up to 15 minutes for all customer sessions to come back online. We’ll share further updates when the engineer has started the maintenance.
Posted May 04, 2026 - 15:28 CEST
Update
We are continuing to monitor for any further issues.
Posted May 04, 2026 - 11:44 CEST
Monitoring
A fix has been applied by our supplier. The sessions have been coming back online since 10:42.
Posted May 04, 2026 - 10:54 CEST
Update
The engineer of our supplier is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information.
Posted May 04, 2026 - 09:59 CEST
Update
The affected hardware was replaced by Proximus but did not resolve the issue. Additional hardware was express shipped and the new updated expected time of resolution is now 09:30*.
Posted May 04, 2026 - 07:33 CEST
Update
We are continuing to work on a fix for this issue.
Posted May 04, 2026 - 05:35 CEST
Identified
According to our first research the issue is likely related to an unannounced maintenance by our network delivery partner Proximus, which damaged their interconnect hardware. Proximus currently have teams investigating and resolving this issue, and expect it should be finished before 06:00*.